Return & Refund Policy

30-Day Returns

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it: unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, please contact us at tomer.mironi164@gmail.com. Returns must be sent to:

Yocheved Segal
1535 E 17TH ST APT 4R
BROOKLYN, NY 11230-6768
United States

Please do not send your item back before contacting us. Items returned without first requesting and receiving return approval may not be accepted.

Return Shipping Costs

If you are returning an item for reasons unrelated to a defect, damage, quality issue, or incorrect item, the cost of return shipping is the customer’s responsibility.

We do not provide prepaid return shipping labels for standard returns. Customers are responsible for arranging and paying for return shipping to the return address provided above.

We recommend using a trackable shipping service, as we cannot be responsible for return packages that are lost or not delivered to us.

Damaged, Defective, or Incorrect Items

Please inspect your order when you receive it and contact us as soon as possible if the item is damaged, defective, has a quality issue, or if you received the wrong item.

Once we review and confirm the issue, you may choose between:

• A replacement item, or

• A refund to your original payment method.

For confirmed damaged, defective, or incorrect items, you will not be responsible for return shipping costs if a return is required. We will provide appropriate return instructions.

Exceptions

Unfortunately, we cannot accept returns on gift cards.

Sale items may be subject to different return conditions where permitted by applicable law. Any statutory consumer rights that apply to your purchase are not affected.

Exchanges

The fastest way to receive a different item is to return the item you currently have. Once your return is accepted, you can place a separate order for the new item.

European Union 14-Day Cooling-Off Period

If your order is shipped into the European Union, you may have the right to cancel or return your order within 14 days of receiving it, without providing a reason, in accordance with applicable consumer protection laws.

The item must be returned in the same condition in which it was received, unworn or unused, with tags and in its original packaging. You’ll also need the receipt or proof of purchase.

Unless the item is damaged, defective, incorrect, or otherwise required by applicable law, the customer is responsible for the cost of return shipping.

Refunds

We will notify you once we have received and inspected your return and let you know whether your refund has been approved.

If approved, your refund will automatically be issued to your original payment method within 10 business days. Please keep in mind that your bank or credit card company may require additional time to process and post the refund.

If more than 15 business days have passed since we approved your refund and you have not received it, please contact us at tomer.mironi164@gmail.com.

Questions

For any questions about returns, refunds, damaged items, or incorrect orders, please contact us at tomer.mironi164@gmail.com.